Refunds & exchanges.

• Damaged on arrival — replaced free, no return required.
• Wrong item — replaced free, no return required.
• Unopened, original packaging — return within 14 days. Refund or exchange.
• Opened skincare — not returnable, for hygiene reasons.
• Refund window — seven working days from receipt of the return.

If a bottle arrives broken, leaking, or visibly damaged: take a photo before opening anything else and reply to your shipping email within 48 hours of delivery. We replace the item at no cost. No back-and-forth — we trust the photo.

If we sent the wrong product, reply to your shipping email within seven days. We arrange a pick-up at our cost and dispatch the correct item. You keep the wrong product if it's cheaper to do so than to collect it.

Unopened products in their original packaging can be returned within 14 days of delivery for a refund or exchange.

Return shipping is at customer cost unless the order was wrong on our side. Once we receive the parcel and confirm the seal is intact, the refund is initiated.

We do not accept returns on opened skincare. Actives and percentages are listed on every product page before you order; email us in advance with any questions.

Exception: opened products that arrive damaged or that are demonstrably defective are covered under the damaged-on-arrival policy above.

Refunds are issued to the original payment method:

• Card payments — refunded to the same card via Safepay. Appears on your statement within 5–10 working days depending on your bank.
• Cash on Delivery — refunded via bank transfer (IBFT) or JazzCash/Easypaisa to an account in the customer's name. We'll request the details once the return is approved.

• Approval: within 2 working days of receiving the returned parcel.
• Refund initiated: within 7 working days of approval.
• Funds visible: dependent on your bank (typically 5–10 working days for card, 1–2 working days for IBFT / wallets).

Exchanges follow the same eligibility rules as refunds. We hold the returned item, dispatch the replacement once the original arrives, and bill or refund any price difference.

Outbound shipping on the replacement is free if the exchange is for a comparable item at the same or higher price.

1. 1. Reply to your order-confirmation or shipping email within the relevant window above.
2. 2. Include your order number and a brief reason — a photo, if it applies.
3. 3. We confirm eligibility and share the return address within one working day.
4. 4. Ship the parcel using any tracked courier. Keep the tracking number.
5. 5. On receipt we inspect, approve, and refund per the timeline above.

Email selve.selfcare@gmail.com. We reply within one working day.

See also: shipping policy.